When we use the word “onboard” or talk about getting onboard, there is a tendency to think of piles of luggage arranged on a quayside, ready to be loaded onto a large cruise ship. Or perhaps it is walking up the entrance ladders for a jumbo jet or Airbus to take us away on holiday. In our modern online times, the term onboarding means broadly the same thing. It relates to the experience someone has when they are first accessing a website and how you get them to join it and sign up.
This can be a crucial period of customer service; if the experience is fraught with delays and frustrations, it is very likely that you’ll lose the person. It’s why it’s a good idea to turn to some experts in the fields of KNOW YOUR CUSTOMER. A company, like w2, for example, can provide your platform with a perfect system to ensure that the customer is signed on to the site and ready to use it.
There is an ancient saying, not just in business but in life, that you never get to make an excellent first impression twice. This is doubly so when it comes to a prospective customer. Internet security is vital to the protection of your data and to that of the people you are asking to sign up. So get this part of the service right, and you could have a patron of the company for life.
